Privacy Policy

Protecting and using your personal data responsibly is very important to us. This Privacy Policy lets you know what happens to any personal data that you provide to us, or any that may we collect about you, when you visit our website, or contact us directly.

This policy applies only to personal information processed by or on behalf of Wrenbridge.

We may collect information from you when you visit our Website https://workatbrooklands.co.uk/, and when you register your interest in our services, including our properties, with our agents, request to view a property, have an enquiry made on your behalf, contact us by telephone or email or receive a communication from us relating to our properties.

If you are making an enquiry on behalf of another person, you should draw their attention to this policy which sets out how we will use their information.

We may update this notice from time to time to reflect changes to the type of personal data that we process and/or the way in which it is processed. We will update you on material changes to this notice by email. We also encourage you to check this notice on a regular basis.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

This privacy policy is set out in the below sections:

About us and how to contact us

We are Wrenbridge, a company incorporated in England & Wales, and we are the controller of your personal data. Our address for service is Mill House, Mill Court, Great Shelford, Cambridge, CB22 5LD.

Where we refer to ‘we’ ‘us’ or ‘our’ this refers to Wrenbridge.

What personal data we collect, and why

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (known as anonymous data).

We use the personal data we collect about you for various purposes. European data protection legislation sets out specific “lawful bases” for processing personal data. The table below sets out under which bases we process different information about you, and explains the purpose of that processing. Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Your Information	Our lawful bases for Processing	Our purpose for such processing
Title and name	– To perform our contract with you – For our legitimate interests – To comply with a legal obligation	– For customer relationship management and for our record keeping purposes – To arrange viewings in your name and contact you with communications about your enquiry or the property
Contact details (including email address, and phone number)	– Consent – To perform our contract with you – For our legitimate interests – To comply with a legal obligation	– To send you marketing information – For customer relationship management and for our record keeping purposes – To arrange viewings and contact you with communications about your enquiry or the property
Communications with us	– To perform our contract with you – For our legitimate interests – To comply with a legal obligation	To take any actions required as a result of your communications with us – For customer relationship management and for our record keeping purposes
Information about your interest in the property	– To perform our contract with you – For our legitimate interests – To comply with a legal obligation	– To respond to your enquiry, arrange viewings and contact you with communications about the property – For customer services monitoring
Your use of our Website, and your activities on the Website	– Consent – For our Legitimate Interest – To comply with a legal obligation	– Where this information is gathered via cookies or similar technologies, you may block such cookies using your browser. Some parts of our Website may not work properly if you do. Please see our cookie policy. – To improve our Website

We may use any of your personal data in connection with any complaint made relating to our service to you, or in respect of reviewing any legal rights or obligations, either on the basis of performing our contract with you or in our legitimate interests to resolve any dispute.

Providing your personal data is not a legal requirement, however, the information requested on our Website or notified to you as being required when you speak to one of our representatives is required in order for us to provide our services, as we are unable to respond to your enquiry effectively, make bookings and appropriately manage our service to you without this information.

We do not use your personal data for automated decision making.

We may also convert your personal data into statistical or aggregated form to better protect your privacy, or so that you are not identified or identifiable from it. Anonymised data cannot be linked back to you. We may use it to conduct research and analysis, including to produce statistical research and reports.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data) and we ask that you do not provide this to us. We also do not collect any information about criminal convictions and offences.

How we collect your personal data

The information we collect from you is mainly through direct interactions on our Website where you give us your contact details by filing in forms or corresponding with us by phone, email or otherwise. This includes personal data you provide when you request marketing materials to be sent to you, or when you give us feedback or contact us directly.

You will receive marketing communications from us if you have not opted out of receiving that marketing. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Who we share personal data with

We may share your personal data with the parties set out below for the purposes set out in the table (purposes for which we will use your personal data) above:

• Our Property Agents: When you provide your information on our Website, we provide your information to our agents Bidwells and Savills who are acting on our behalf, in order to arrange and facilitate your visit to Brooklands.
• Transferees: Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets, together with relevant advisors in respect of any such activity. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
• Service providers: We use third party service providers to support our provision of the service. These include intermediaries, and other, less direct, business functions, including IT support or hosting our data on cloud platforms.
• Other third parties: In certain circumstances, we will also disclose your personal data to third parties who will receive it as controllers of your personal data in their own right, in particular if we need to disclose your personal data in order to comply with a legal obligation, to enforce a contract or to protect the rights, property or safety of our employees, customers or others.

We have set out below a list of the categories of recipients with whom we are likely to share your personal data:

• consultants and professional advisors including legal advisors and accountants;
• courts, court-appointed persons/entities, receivers and liquidators;
• business partners and joint ventures;
• trade associations and professional bodies;
• insurers; and
• governmental departments, statutory and regulatory bodies including the Department for Work & Pensions, Information Commissioner’s Office, the police and Her Majesty’s Revenue and Customs.
• We may also share your personal data with third parties, as directed by you.

Where any property agent process your personal data on our behalf (as our processor), we will make sure that they have appropriate security standards in place to make sure your personal data is protected and we will enter into a written contract imposing appropriate security standards on them.

Where in the world is your personal data transferred to?

If any of our processing activities require your personal data to be transferred outside the European Economic Area, we will only make that transfer if:

• the country to which the personal data is to be transferred ensures an adequate level of protection for personal data;
• we have put in place appropriate safeguards to protect your personal data, such as an appropriate contract with the recipient. (Please contact Joanne.baker@wrenbridge.co.uk if you wish to obtain a copy of these.);
• the transfer is necessary for one of the reasons specified in data protection legislation, such as the performance of a contract between us and you; or
• you explicitly consent to the transfer.

How long do we keep your personal data for?

We will only retain your personal data for a limited period of time. This will depend on a number of factors, including:

• any laws or regulations that we are required to follow;
• whether we are in a legal or other type of dispute with each other or any third party;
• the type of information that we hold about you; and
• whether we are asked by you or a regulatory authority to keep your personal data for a valid reason.

How we keep your data secure

We will take specific steps (as required by applicable data protection laws) to protect your personal data from unlawful or unauthorised processing and accidental loss, destruction or damage.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. We have set these out below.

Rights you may request:

• To withdraw your consent
• To obtain a copy of information you have provided to us (also known as the right of portability)
• To restrict or object to our use of your information

You also have the right to request the following rights set out below, if we process your data in certain circumstances. We may need further information to consider your request:

• To have your data erased where we are relying on your consent
• To have your data erased if we cannot demonstrate a compelling reason to retain it, where we are relying on our legitimate interest to process such data

In all cases you may have the right to:

• access the information we hold about you or
• correct the information we hold about you

Requesting your rights

You may request any of the rights outlined above by emailing Joanne.baker@wrenbridge.co.uk.

If you wish to exercise any of your rights please contact Joanne.baker@wrenbridge.co.uk in the first instance.

You also have the right to lodge a complaint with the Information Commissioner’s Office, which is the UK data protection regulator. More information can be found on the Information Commissioner’s Office Website at https://ico.org.uk/.

What personal data we collect and why we collect it

Our Website uses cookies to improve our site and provide a good experience to you as you browse. It also helps us to distinguish you from other users of our Website.

What is a Cookie?

Cookies are small text files or pieces of information that may be stored in your computer’s memory and hard drive, in your mobile device or tablet (or other internet enabled device) when you visit certain web pages. They are used to enable websites to function or to provide information to the owners of a website, or other third parties who receive data obtained from that website.  A cookie will usually contain the name of the website which the cookie has come from, the lifetime of the cookie (i.e. how long it will remain on your device), and a value, which is normally a randomly generated unique number.

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to.

Why do we use cookies on the Website?

Cookies help us to provide customized services and information, including to ensure you can navigate efficiently between the pages of the Website. We also use cookies on our Website to tell us, in general terms, how and when pages in our Website are visited, what our users’ technology preferences are and whether our Website is functioning properly.

When you visit our Website our web servers will automatically obtain your IP address and details about the device you are using, such as your mobile phone location data and MAC address.  This is your personal information.  It is important to read our privacy policy above – there we explain how we share that particular personal information, what our lawful reasons are for this, and what rights you have under data protection laws in relation to all the personal information we hold about you.

In addition, we may combine the information we collect by cookies with other personal information that we have collected about you (this is the personal information we mention in our privacy policy). If we do this it will be to better understand your commercial requirements.

Depending on their purpose, some cookies will only operate for the length of a single browsing session, whilst others have a longer life span to ensure that they fulfil their longer-term purposes (as explained in more detail below). Please note that, however long the cookies’ active life may be, you can delete cookies (and therefore stop any further data collection by them) as further described below.

We use the following types of cookies for these specific reasons:

Cookie type	Name	Purpose	Duration
Analytical cookies	_ga_gat_UA-179534407-1_gid	These cookies allow us to register the number of visitors who use our Website and log how visitors interact with the pages on our Website. This helps us to improve how our Website works so that we can improve the user journey e.g. by making the most sought after information more easily accessible.	Up to 2 years
Functionality cookies	cookieconsent_status	This helps us to remember your preferences and your details when you return to our Website.	1 year

To the extent that any personal information is collected through our use of cookies, our Privacy Policy will apply to our processing of that personal information.

Third party cookies

When you visit our Website you may receive cookies that are set by third parties. These may include cookies set by Google Analytics. These cookies are used for the purposes described in the tables above. We do not control the setting of these third party cookies, so we suggest you might wish to check the third party websites for more information about their use of cookies and how to manage them.

For more information about how Google Analytics collects and processes your data, please visit www.google.com/policies/privacy/partners.

Consent to cookies, preferences and how to control/delete cookies

You can find out whether you have consented to certain cookies on our Website in your browser settings. Note that it is only the performance/analytical and targeting cookies (see table above) which require your consent. Necessary cookies and functional cookies will continue to operate without your consent unless you disable or block them. You can withdraw your consent at any time in relation to the analytical and targeting cookies.  In practice for these cookies this means deleting them through your device or web browser.  To see what cookies have been set, how to switch off cookies and for more information about the use of cookies, visit  www.allaboutcookies.org or www.aboutcookies.org. Most internet browsers are initially set up to automatically accept cookies. You can change the settings on your browser to block cookies or to alert you when cookies are being sent to your device. Please refer to your browser settings to learn more about how to control or delete cookies.

Cookies are necessary in order for you to be able to make full use of our Website. If you chose to disable cookies, some of our Website’s functionality might be impaired, in particular whilst navigating the Website.  If you use different devices to view and access the Website (e.g. your computer, smartphone, tablet etc.) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.

Changes to this cookies policy

From time to time we may decide to amend or update this cookies policy.  When this occurs we will post the new version of the cookies policy on our Website. The date at the bottom of this policy will be updated accordingly.  We encourage you to periodically view the cookies policy so that you remain informed as to how we are using cookies. We may, where necessary, notify you of any modified versions of this cookies policy that might materially affect the way we use cookies.  We may do this by posting an update on the Website which you will see at your next visit.

Contact us

Please contact us if you have any queries or concerns in relation to this Cookies Policy at Joanne.baker@wrenbridge.co.uk.